From The Seattle Times article, "Seattle uses AI to help triage, divert 911 medical calls," by Daniel Beekman:
SFD started using live AI prompts in December 2023 to help dispatchers more consistently identify 911 calls to divert to the nurse line, Lombard said. Corti's AI now listens to all 911 medical calls and, when it detects a call it thinks should go to the nurse line, sends the dispatchers a message.
Dispatchers who ignore the advisory prompts aren't penalized, Lombard said.
That's important, because there should always be a human "at the end of the review chain" making decisions about care, said Emily Brice, co-executive director of the nonprofit Northwest Health Law Advocates. This could be eroded if the dispatchers were incentivized to agree with the AI, she said.